Openings

BA and law firm experience a must.

Strong professional judgment, problem-solving and decision-making skills

Must have law firm, assistant and billing experience

Superior organizational and computer skills

Docketing, Calendaring, E-filing

Responsibilities: Serve as the first point of contact for users seeking technical assistance over the phone or email : Perform remote troubleshooting through diagnostic techniques and pertinent questions: Determine the best solution based on the issue and details provided by users: Walk the user through the problem-solving process: Direct unresolved issues to the next level of support personnel: Provide accurate information on IT products or services: Record events and problems and their resolution in logs: Follow-up and update user status and information: Pass on any feedback or suggestions by user to the appropriate internal team: Identify and suggest possible improvements on procedures: Provide after-hours user support and emergency support when required: Performs other duties as may be assigned. Requirements and Skills: Proven experience as a help desk technician or other customer support role, Tech savvy with working knowledge of office automation products, databases and remote control, Good understanding of computer systems, mobile devices and other tech products, Ability to diagnose and resolve basic technical issues, Travel to other Cullen and Dykman office, locations when required, Excellent communication skills, Knowledge of iManage Document Management System, College degree in IT, Computer Science or relevant field, Our professional staff plays a key role in the firm’s continued growth and success, and we look forward to adding a proactive and motivated member to our team.

Mid/senior level attorney; a seasoned corporate lawyer with a book. Ability to handle sophisticated matters from start to finish. Candidate should have excellent writing and communications skills, be professional and able to work in a collaborative environment